Engine Diagnostic Management
Give internal users and customers live access to their jet engines' data to analyze, diagnose, and manage their fleets.
Role
UX Researcher
- Lead research on proprietary B2B engine data diagnostics software (Interviews, Workshops, End User Shadowing, Wireframe Validation, etc.)
- Ran in-person and virtual research workshops with 7 teams of end users, both internal and customers, across 6 countries.
- Synthesized research findings into shareable artifacts (User Flows, Process Maps, Flowcharts, Presentations, Rally Tickets)
- Communicated, recruited and coordinated with internal users and customers
- Reported research findings and suggestions to Product Team, Technical Team and VPs of Diagnostics
- Supported implementation of UX Research into new agile project management framework
- Created pen and paper mockups and digital wireframes
Outcomes
- Consolidated 3 deprecated internal tools into a new unified diagnostics suite
- Supported internal team and customer processes and KPIs
- Unified diagnostic ticketing process between sister teams across 2 OEMs
Project
I was embedded on an internal product team responsible for the engine diagnostics platform that allows internal and external users to access their live engine data to diagnose problems, evaluate engine health, and manage ongoing maintenance processes.
Learning
This was my first long-term full-time role as a sole researcher working on serious enterprise software, so I learned a lot about project management, long term relationship management, how to naviagate corporate structure, driving progress, and guiding an initiative the whole way from conception to public launch.
My work at GE Aerospace can't be shared publicly, to discuss in more detail please reach out to me at:
hello@keetonyost.com
Check out more of my work:
